Community Services - Essex Partnership University NHS Foundation Trust
The Lodge, Lodge Approach, Runwell, Wickford, Essex, SS11 7XX
5,909
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Community Services - Essex Partnership University NHS Foundation Trust
2022-10-02
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 2nd October 2022
Crisis team are not helpful in a Crisis. There are so many layers to get through before you can speak to someone. So many questions most of which are not relevant to the current situation. Staff don't look at notes but prefer you to keep repeating yourself over and over again to different people to get passed along the system. . To answer all there questions. Once you get past all this. they just refer you to sanctuary. Or do a referral to iaps. There is no emotional support in Crisis and they say if your calling your not suicidal because suicidal people Don't ask for help. Its distressing trying to access services and support in Crisis. then to be causes so much stress on top of it just asking for help. It makes a bad situation worse.
2022-10-06 16:07:34
Response from Community Services - Essex Partnership University NHS Foundation Trust
Thank you for taking the time to provide your feedback on the Crisis Team - Community Services. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
4
5
0
Review of Specialist Dementia and Frailty Team -West
30th September 2022
I have mixed dementia and atrial fibrillation
Suggested improvements
The only thing that niggled me was one service user who disrupted the session/s by being late and kept interrupting. I found it difficult to concentrate when this happened.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
4
5
0
Review of STARS South - Vange/Basildon & surrounding localities
30th September 2022
Everything.
Suggested improvements
Nothing.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
5
5
0
Review of STARS South - Vange/Basildon & surrounding localities
30th September 2022
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
5
5
0
Review of STARS West - Harlow & surrounding localities
30th September 2022
Getting the help I need and being understanding.
Suggested improvements
Nothing.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
4
5
0
Review of Memory Service - Community - Basildon
30th September 2022
I was quite impressed with my experience.
Suggested improvements
I am not sure on the condition is quite new to me.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
5
5
0
Review of STARS West - Harlow & surrounding localities
30th September 2022
Love my session with key worker feel happy.
Suggested improvements
Nothing.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
5
5
0
Review of STARS South - Vange/Basildon & surrounding localities
30th September 2022
The staff listened to me and where very kind and professional.
Suggested improvements
Nothing.
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
5
5
0
Review of STARS South - Vange/Basildon & surrounding localities
written by
30th September 2022
Community Services - Essex Partnership University NHS Foundation Trust
2022-09-30
Person
5
5
0
Review of STARS South - Vange/Basildon & surrounding localities
written by
30th September 2022
Resources
Short link to review Community Services - Essex Partnership University NHS Foundation Trust: http://iwgc.net/eopdz